My overall experience working out here was great.However I recently had to cancel mine and my wife’s memberships on April 7th, I did so in person, and signed/filled out the paperwork for both memberships. I was told we each had 2 more payments for the month of April. Cool, no problem. Those payments were taken. The last one being taken and processed on the 30th.A day later I received a text saying there was an issue with my payment and give them a call. When I tried calling to clear up and let them know I had canceled no one answered the phone, I left a voicemail. I also received an email that I responded too. I didn’t receive a call or an email back. Then today I got another text about my “failed” payment and to give them a call back, called 2 minutes later, no response. Saw online that they have staffed hours from 10-2pm today. Went after work, got there at 1245 and no ones even there! Doors locked.I called several times on Friday afternoon for no one to respond. And several times today before finding out no ones even on site.This is not the first time I’ve tried calling this location and no one answered. It’s very frustrating. At least the fishers location returns phones calls.

I was looking for a gym close to home so I could start the new year off right and I couldn’t have found a better place than this! The staff is super friendly, knowledgeable, and helpful. The equipment is mostly well kept, but that’s mostly due to some gym goers who abuse the equipment. I’m here once or twice a day and if I’m still in Carmel next year I’ll be renewing my contract. Shout out to Reese and Daniel.

Great gym with plenty of equipment to meet any fitness goal. Plenty of natural light. They have the best trainers! Reese has been such a big help to me.

I use this gym almost every day, haven't had any issues and can always contact the staff when I need to. Highly recommend